Goodwill San Antonio Business Services Provides Contact Center Support for shopgoodwill.com®, Partners with Goodwill of Orange County
May 20, 2021Goodwill San Antonio Business Services has partnered with Goodwill of Orange County to provide valued customer care contact center services in support of the nonprofit’s ecommerce auction platform, shopgoodwill.com®.
As the first and largest ecommerce auction platform created and operated by a nonprofit, shopgoodwill.com®, brings together the best of thousands of donated items in an engaging online destination that furthers Goodwill’s mission to elevate people through education and employment. More than 129 Goodwill organizations from across the country list and auction unique items on the site, including art, antiques, collectibles, apparel, jewelry, electronics and more. Revenue from shopgoodwill.com auction sales fund Goodwill’s life-changing programs and services for people with disabilities and other life barriers. The site has more than $1 billion in sales since its launch in 1999 and sold 4.8 million items nationwide last year.
Goodwill San Antonio Business Services Contact Center operations executed the initial launch of services on April 22 for the site’s more than 2.4 million registered customers with agents providing shopgoodwill.com® customer care support for payment inquiries, shipping updates, sign-in issues, and bidding-specific questions. Future support will consist of the implementation of phone, chat, and social media services to include the expansion of services to all shopgoodwill.com member partners.
“As a participating member on shopgoodwill.com, Goodwill San Antonio is proud to provide our high-quality and reliable contact center services to our fellow Goodwill member and partner, Goodwill of Orange County,” says Carlos Contreras, CEO of Goodwill San Antonio. “This partnership embodies one of our core values of teamwork and is a testament to utilizing one of our organization’s core competencies to deliver an enhanced experience for our valued customers while bringing added awareness to the Goodwill mission.”
“We’ve seen incredible growth on shopgoodwill.com over the last five years and we’re now seeing more than 21 million unique page views per week on the site,” said Nicole Suydam, President and CEO, Goodwill of Orange County. “In order to continue that momentum, we needed to elevate our customer service experience for these consumers – and quickly. Goodwill San Antonio Business Services Contact Center Solutions has the expertise and experience we needed to do this well, and as a fellow Goodwill organization, the partnership was a natural and exciting fit that benefits our collective mission.”
Goodwill San Antonio Business Services Contact Center is handling shopgoodwill.com® customer inquiries for the more than 129 Goodwill sellers from across the country that list and sell items on the site at their state-of-the-art Business Services Operation Center located in San Antonio, Texas.
Goodwill San Antonio Business Services’ mission is to deliver reliable business services outsourcing and employment solutions to governments and businesses, while creating supported employment opportunities for individuals with documented disabilities and other challenges to employment. To learn more, visit www.gwsabusiness.org.
About Goodwill San Antonio Business Services
Goodwill Business Services is a division of Goodwill Industries of San Antonio, a non-profit social enterprise using a sustainable business model to deliver needed education, workforce development, and social programs that strengthen individuals and communities.
Since 1974, Goodwill San Antonio Business Services has managed a multi-million dollar contract portfolio for the federal, state and local government as well as local businesses for services to include: Contact Center Solutions, Document Management, Facilities & Grounds Maintenance, Tree Care Services, Power Washing, Irrigation Systems Maintenance & Repairs, HVAC, Janitorial Services, Recycling Services, Heavy Equipment Operations, and Electronic Recycling Program/IT Asset Disposition Services.
shopgoodwill.com is the first ecommerce auction platform created, owned and operated by a nonprofit organization. The site was designed to provide an engaging online shopping destination that would further the Goodwill mission of putting people to work. Today, more than 120 Goodwill organizations from across the country list and auction unique items on the site, including art, antiques, collectibles, apparel, jewelry, electronics and more. All revenue from these auction sales fund Goodwill’s life-changing programs and services for people with disabilities and other barriers. More than $1 billion in online sales have been generated on shopgoodwill.com since its launch in 1999. This revenue has funded a staggering number of new programs that have served tens of thousands of individuals facing barriers. The ecommerce site was created by and continues to be operated by Goodwill of Orange County. To learn more, visit shopgoodwill.com.