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We’ve Missed You – We Are Excited to Welcome You Back

May 24, 2020

We’re so excited to welcome you back to Goodwill of Orange County.

We’re reopening some of our stores and donation sites with safety at heart.

On Friday, May 29 at 10 a.m., we will begin our phased reopening with eight stores, for both shopping and donating, one remote donation site and our Marketplace.

Our community’s well-being and that of our employees, customers and donors, remains our top priority. Our stores have implemented several new steps to ensure a safe and comfortable shopping experience.

For more information on the measures we’ve put in place, read the FAQ below.

Visit our locations page for an up-to-date list of all stores and donation sites that are now open.

Thank you for your continued support of Goodwill of Orange County. Thank you for hanging on to those donations. Thank you for believing in our mission.

We are ready and we are here to serve. We are committed to getting Orange County back to work.

We’ll see you soon!

What is Goodwill of Orange County doing to keep its team members and customers safe?
The health and well-being of our store associates, donation attendants, customers and donors remains at the forefront of every decision we make. We’ve implemented several new safety and cleaning protocols, including:
• Conducting health screenings for our employees
• Requiring face coverings for all Goodwill team members and customers
• Increasing the frequency of cleaning and sanitization
• Limiting the number of shoppers in-store to maintain proper social distancing
• Using one-way aisle traffic and floor signage to help maintain proper social distancing
• Installing Plexiglass sneeze guards at all cashier stations
• Utilizing a contactless donation drop off system
• Holding donations for a minimum of a 24-hour period
Hand sanitizers and cleaning supplies for shopping carts will also be available for all customers.

What stores and donation sites are open?
As of May 29, the following stores and donation sites will be open.

• Santa Ana
2702 W. Fifth St.
Santa Ana, CA 92703

• Orange
849 S. Tustin St.
Orange, CA 92866

• Costa Mesa
620 W. 19th St.
Costa Mesa, CA 92627

• Saddleback
23740 El Toro Rd., Suite 740
Lake Forest, CA 92630

• OC Goodwill Boutique Lake Forest a.k.a. Keepers
23740 El Toro Rd., Suite 741
Lake Forest, CA 92630

• Brea
634 S. Brea Blvd.
Brea, CA 92821

• Huntington Beach
9079 Adams Ave.
Huntington Beach, CA 92646

• Computer Works
412 N. Fairview St.
Santa Ana, CA 92703

  • Mission Viejo Donation Center
    23781 Via Fabricante, #401
    Mission Viejo, CA 92691
  •  The Marketplace
    2722 W. Fifth St.
    Santa Ana, CA 92703
    *The Marketplace is reopening with limited auction activity. One auction will be held per day, Monday – Friday, at 8 a.m. Clothing by the pound will reopen at a later date.

Have the store hours changed?
All reopened stores and donation sites will be open Monday – Sunday, 10 a.m. – 6 p.m.

When will your other stores open?
We are employing a phased reopening approach. Additional stores to reopen will be announced over the next several weeks.

Are customers required to wear masks in stores?
Yes. At this time, all customers will be required to wear face coverings. We have the right to refuse service to individuals who do not comply.

Will store associates be wearing masks too?
Yes, all Goodwill team members will be required to wear masks. Our cashiers and donation attendants will also be required to wear gloves.

Will fitting rooms and restrooms be open?
Fitting rooms and restrooms will be closed for customer use until further notice.

Will you be limiting the number of customers in store?
In order to maintain physical distance between customers and associates, we will be limiting the number of people allowed in each store. These limits will be based on the size of the store, with a maximum of one person every six feet. Designated waiting areas will be available outside each store so you can wait while maintaining a safe distance.

Will you be accepting returns?
Goodwill of Orange County stores will not accept any returns for the time being.

Will you still have color tag sales each week?
Yes, we will still have our regularly scheduled 50% off color tag sales each week. Follow Goodwill of Orange County on Facebook and Instagram to stay up-to-date on which color tags are currently 50% off.

Has the donation drop-off process changed?
We will be utilizing a no-contact donation drop-off system going forward. We ask all donors to bag or box their donations, we will not accept loose donations. If possible, please sort donations by type of item (i.e. clothing, electronics, housewares, etc.).

Gloves and masks will be worn by Goodwill donation attendants at all times. “Curbside” service will be practiced – donors should stay in their vehicles and simply pop their trunks – a Goodwill attendant will remove the donations.

Will all donations be accepted?
No large furniture items, printers or copy machines will be accepted at this time. Please refer to our Acceptable/ Unacceptable Donation List on our locations page for a comprehensive list of what we can and cannot take.

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